Information about your holiday in Haus Bergsee

Click on the following headings to get more information about each topic. If you cannot find the information you are looking for, please contact us by phone or email at any time..


Es gelten die österreichischen Hotelvertragsbedingungen.
Stornierungen werden nur schriftlich anerkannt.

Bis  30 Tage vor Anreise verrechnen wir Ihnen keine Stornogebühren. Ansonsten würden folgende Stornosätze geltend gemacht.

  • 30-7 Tage vor Anreise 50% der Kosten.
  • 7-3 Tage vor Anreise 70% der Kosten.
  • 2 Tage vor Anreise 100% der Kosten.

Wir empfehlen den Abschluss einer Reisestornoversicherung!


Sollte pandemiebedingt die Ausreise aus dem Heimatland und/oder die Einreise nach Österreich/Niederösterreich für den gebuchten Reisezeitraum von der jeweiligen Regierung untersagt werden (Grenzschließung/Reisewarnung) oder nur unter Einhaltung einer Heim-Quarantäne bei Einreise und/oder Rückkehr möglich sein, kann der Aufenthalt kostenfrei storniert oder verschoben werden.

Falls ein Gast selbst an Covid-19 erkranken sollte, tritt eine Reiserücktrittsversicherung in Kraft, die vom Gast selbst abgeschlossen werden muss.

Please transfer your deposit to the following account. If bookings are cancelled within the cancellation period, we will transfer the total deposit amount back to you.

IBAN AT76 3293 9000 0061 0261

We guarantee that you will always get the best price and advice when you book via our website or directly with us by email/phone.

If you find a cheaper price on a third-party booking site, please let us know. We will ensure that our price is adjusted accordingly.

Check in and check out are both from the main Hotel Zellerhof building, where you will also be provided with your key.

Check in starts from 2pm on your day of arrival. Check out is until 11am on your day of departure.

If you will be arriving after 7pm, please let us know in advance. Otherwise we may think that your booking is no longer needed. If you arrive after 7pm, having not let us know in advance, your room may have been reassigned to other guests.

We ask that you provide your details and the details of those travelling with you in advance of your arrival. This will make your check in quicker and easier.

Early check ins and late check outs are available upon request and for an additional charge.

Children are welcome at the Bergsee Apartments.

We can happily provide cots for your room.

Our restaurant also has its own children’s playroom.

Four-legged companions are welcome, and we charge € 12 per night (without food). Out of consideration for other guests, dogs are not allowed at breakfast and in the spa and wellness areas.

There are also beautiful routes in the area for dog walking.

A local tourist tax of € 1.60 per person per night is payable by all guests aged 16 and over. This will appear separately on your bill.

We provide free parking in our carpark directly in front of the apartments building.

Electric cars can be charged for free from the charging unit in the covered parking area at Hotel Zellerhof. Fast charge points can also be found in the village centre and at the lake resort.

The spa area is located within the Bergsee Apartments building on the first floor. Robes and other items are available for an additional charge from the Hotel Zellerhof reception.

Do you have any allergies, intolerances or dietary requirements (vegetarian, vegan, etc.)? Please briefly let us know when you make your booking. We will happily liaise with our chef to ensure suitable options are available.

Your bill can be settled cash, making use of our on-site ATM if required. Unfortunately, we are unable to accept credit cards (VISA, MASTERCARD, etc.).

The check-out as well as the payment takes place at the reception in our Landhotel Zellerhof.